Sharpe Systems is committed to providing continued first class support for you and your company. Our support agreements are the core of our business and we continue to receive letters of commendation for our excellent service. We always surpass expectations with response and fix times making sure you and your company are kept up and running.
Remote Support
We are committed to providing you with a fast response to problems as they occur, and working with you in a long-term strategic manner to prevent most issues occurring in the first place!
Remote Desktop Support is a big part of what makes us so responsive. And it's all part of your monthly subscription, which means no steep call-out fees and no waiting. If you have a problem with your PC, call us. Our Microsoft-certified systems engineers will log into your computer, without the need to breach your computer's security and diagnose the problem immediately through our remote-support facility.
Sharpe Systems can provide an I.C.T. Team when you need them most, at a fraction of the price of a manager and we are never off sick or take holidays. We will always be there to support your business whenever you need us.
As part of the on-site support package we use telephone and remote desktop support to try and resolve the issue. This makes the “first line” of the support agreement extremely responsive, in fact in most cases, live. If we can’t resolve the issue in this manner then we will arrange an engineer to come to site as soon as required.
Hardware Maintenance Our engineers are approachable and friendly, and they don’t believe in dazzling you with jargon. If necessary they work around the clock to ensure your down time is kept to a minimum. Best of all, if you need to call us with an issue we will respond within one hour. We simply want to get you up and running and doing business again as fast as humanly possible.
